Contact Us
New Loans
Manage Loans
Mailing Address
New Mexico Educational
Assistance Foundation
P.O. Box 27020
Albuquerque, NM 87125-7020
Hours
8:00 am-5:00 pm Monday to Friday
Holiday closures and special hours are listed on Google
Location
NMEAF
7400 Tiburon NE, Suite F
Albuquerque, NM 87109
Our office is open to accept loan payments but not to meet in person.
Additional Existing Student Loan Borrow Resources
Borrower Contact
Toll-Free:
800-279-5063
Local:
505-345-3371
TTY: Dial 711
(Hearing/Speach Impaired)
Fax:
505-345-7269 or
505-341-9361
Contact us through your
Account Access Login
New Mexico Student Loan Ombudsmen
Have problems with your loans? Contact our Ombudsman to get additional help.
What is a Student Loan Ombudsman?
An Ombudsman is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.
We strive to provide the best customer service. Please contact a supervisor or manager if you need additional assistance at 1-800-279-5063 Ext. 1366.
If you have already talked with us but still feel like you need additional assistance, our Ombudsman is available to help you. Our Ombudsman, Beth Leeway, is dedicated to helping resolve disputes related to Federal Family Education Loan (FFEL) Program loans and Guaranteed Student Loans.
Contact the NMEAF Ombudsman
Beth Leeway, Ombudsman New Mexico Educational Assistance Foundation
P.O. Box 27020
Albuquerque, NM 87125
Toll-Free: 1-800-279-5063, Ext. 1366
Email: ombudsman@nmeaf.org
Need additional help with your loan dispute?
The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education’s Ombudsman at:
FSA Ombudsman Group Mailing Address
U. S. Department of Education
Office of Federal Student Aid
P.O. Box 1854
Monticello, KY 42633
FSA Ombudsman Group Contact Information
Phone: 800-433-3243
Website: https://studentaid.gov/feedback-center/ (best used to initiate a case)