Mailing Address

New Mexico Educational
Assistance Foundation

P.O. Box 27020
Albuquerque, NM 87125-7020

Hours

8:00 am-5:00 pm Monday to Friday

Holiday closures and special hours are listed on Google

Location

NMEAF
7400 Tiburon NE, Suite F
Albuquerque, NM 87109

See Map

Our office is open to accept loan payments but not to meet in person.

Additional Existing Student Loan Borrow Resources

Borrower Contact

Toll-Free:
800-279-5063

TTY: Dial 711
(Hearing/Speach Impaired)

Fax:
505-345-7269 or
505-341-9361

Contact us through your
Account Access Login  

Defaulted Loan Contact

Toll-Free:
1-800-279-3070

Toll-Free:
505-345-8821 Ext. 2110

Fax:

505-344-3631

New Mexico Student Loan Ombudsmen

Have problems with your loans? Contact our Ombudsman to get additional help.

 

What is a Student Loan Ombudsman?

An Ombudsman is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans. 

We strive to provide the best customer service. Please contact a supervisor or manager if you need additional assistance at 1-800-279-5063 Ext. 1366.

If you have already talked with us but still feel like you need additional assistance, our Ombudsman is available to help you. Our Ombudsman, Beth Leeway, is dedicated to helping resolve disputes related to Federal Family Education Loan (FFEL) Program loans and Guaranteed Student Loans.

Contact the NMEAF Ombudsman

Beth Leeway, Ombudsman New Mexico Educational Assistance Foundation
P.O. Box 27020
Albuquerque, NM 87125

Toll-Free: 1-800-279-5063, Ext. 1366
Email: ombudsman@nmeaf.org

Need additional help with your loan dispute?

The U.S. Department of Education has created the Office of the Student Loan Ombudsman to assist borrowers when all else fails. Contact the Department of Education’s Ombudsman at:

FSA Ombudsman Group Mailing Address
U. S. Department of Education
Office of Federal Student Aid

P.O. Box 1854

Monticello, KY 42633

FSA Ombudsman Group Contact Information

Phone: 800-433-3243

Website: https://studentaid.gov/feedback-center/ (best used to initiate a case)